Russell Linn

Nevermind, found it! I can't seem to see anything wrong with your account. Can you double check the license and password? A good way of checking would be to log out of our website and logging back in fresh to make sure your email and password is correct. I'll give you a direct email confirming your details. Thanks, Russ

Hey, Benjamin! So sorry for the late reply. I seem to have missed the email you sent to me. I've corrected the email address. Can you give it a go now? Hopefully it's all working. Thanks, Russ

Hey Brian! I can't seem to find your order under the account you're currently using. Do you have an order number so I can look it up? Cheers, Russ

Hi there, For security reasons, please contact us directly about this issue at: contactus@turbulentfs.co.uk

Hi there, Please contact us directly by email with this issue, for security reasons: contactus@turbulentfs.co.uk

Hi Marcus, Sorry for the delay. Your license has been reissued. Please check your email. Thanks, Russ

Hi Max, Sorry for the delay, we're working on getting someone in support full time so there are no more delays with support requests. I can only apologise for the inconvenience. I have just tested your account with success. I shall contact you by email for security reasons. Thanks, Russ

Hey there, Sorry, I didn't get the notification for this thread! I've replied to you at Orbx, here: https://orbxsystems.com/forum/topic/174065-low-fps-kida/ As it's an Orbx product, we'll be handling support there. We'll be cleaning up this forum soon to make this more obvious. Thanks, Russ

This has been refunded. Thanks, Russ

Apologies for the delay. Is this still the case? The link seems to be fine for me. Maybe it was down for a brief period? Thanks, Russ

Hi Luiz, We'll need more information than this, perhaps a screenshot of before and after to see if there are any obvious differences. We're no longer supporting the old versions, so there will be no support here. Please go here for support: https://orbxsystems.com/forum/forum/255-prepar3d®-v4x-support-forum/ Try to provide as much information as possible, including the addons you have installed. There may be many reasons as to why your FPS are being affected. Thanks, Russ

Hi Meron, What was the date you sent the email? I've not received it, which in concerning. I'll give you a private message. Thanks, Russ

Thanks, David!

Hi there, Our P3D/FSX products (excluding Terra Flora) have been migrated over to Orbx. Please log in to your Orbx account and enter your license key in to the migration tool here: https://orbxdirect.com/account/migrate/turbulent KIDA will be added to your account for free and you'll be able to download the latest version (which is no longer downloadable here) Thanks, Russ

Hi Nyxx! It's always recommended to install the regions, as there may be some abnormalities in the scenery if you don't. Please remember that all of our airports are designed for those regions but this doesn't really mean that it definitely won't work without it. It's a case of try it and see if it works Thanks, Russ