Jump to content

Russell Linn

Administrators
  • Content count

    630
  • Joined

  • Last visited

  • Days Won

    7

Russell Linn last won the day on March 12 2019

Russell Linn had the most liked content!

Community Reputation

17 Good
  1. Invalid License / 2O3 Angwin-Parrett Field

    Hi Claude,We're trying our hardest to resolve this problem, as some other customers are getting the same issue. We've confirmed that the accounts are fine and we're able to log in to them from our side. We're only able to reproduce this error by disconnecting from the internet and then attemtping to install a Turbulent product.Thanks,Russ
  2. YBCG and Terra Flora Glitch

    Hi Keeley, As TerraFlora is just a texture replacement (There are no files installed that affect tree locations) , this problem is more than likely the airport scenery. I would recommend you contact the developer of your airport scenery for further assistance. Thanks, Russ
  3. Invalid licence

    Hi Gerhard, What error are you receiving? Could you take a screenshot? Thanks, Russ
  4. Invalid license

    Hi Tony, We're trying our hardest to resolve this problem, as some other customers are getting the same issue. We've confirmed that the accounts are fine and we're able to log in to them from our side. We're only able to reproduce this error by disconnecting from the internet and then attemtping to install a Turbulent product. Thanks, Russ
  5. Terraflora acct transfer difficulty

    Hi Dirk, You are using the wrong account. You're currently posting from dirk.karmelk1 which does not have TerraFlora purchase. Please log in to your dirk.karmelk account and use those details on the installer. I shall send you a private message with the details for that account. Thanks, Russ
  6. Terra Flora No Download for P3D

    Hi guys, Please look at the product description to answer your question: "*UPDATE* TerraFlora will now be sold via Orbx Direct for X-plane only (for the time being). Current Turbulent customers will still be able to access their account and download the P3D/FSX version from their Turbulent website account download area. We’re currently in talks with Orbx regarding the P3D and FSX version of TerraFlora. Thank you for your patience." Thanks, Russ
  7. Terraflora acct transfer difficulty

    Hi Bob, The latest TerraFlora installer is back on the download section. Sorry for the delay. Can you try your license again? Thanks, Russ
  8. Terra Flora

    Nevermind, found it! I can't seem to see anything wrong with your account. Can you double check the license and password? A good way of checking would be to log out of our website and logging back in fresh to make sure your email and password is correct. I'll give you a direct email confirming your details. Thanks, Russ
  9. registered wrong emailadress (typing error)/No support

    Hey, Benjamin! So sorry for the late reply. I seem to have missed the email you sent to me. I've corrected the email address. Can you give it a go now? Hopefully it's all working. Thanks, Russ
  10. Terra Flora

    Hey Brian! I can't seem to find your order under the account you're currently using. Do you have an order number so I can look it up? Cheers, Russ
  11. TerraFlora License invalid

    Hi there, For security reasons, please contact us directly about this issue at: contactus@turbulentfs.co.uk
  12. Invalid License

    Hi there, Please contact us directly by email with this issue, for security reasons: contactus@turbulentfs.co.uk
  13. License key missing

    Hi Marcus, Sorry for the delay. Your license has been reissued. Please check your email. Thanks, Russ
  14. Invalid Licence

    Hi Max, Sorry for the delay, we're working on getting someone in support full time so there are no more delays with support requests. I can only apologise for the inconvenience. I have just tested your account with success. I shall contact you by email for security reasons. Thanks, Russ
  15. LOW FPS KIDA

    Hey there, Sorry, I didn't get the notification for this thread! I've replied to you at Orbx, here: https://orbxsystems.com/forum/topic/174065-low-fps-kida/ As it's an Orbx product, we'll be handling support there. We'll be cleaning up this forum soon to make this more obvious. Thanks, Russ
×

Important Information

By using this site, you agree to our Terms of Use.