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Russell Linn

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Russell Linn last won the day on February 1

Russell Linn had the most liked content!

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13 Good
  1. KIDA SODE

    Hi there, Our P3D/FSX products (excluding Terra Flora) have been migrated over to Orbx. Please log in to your Orbx account and enter your license key in to the migration tool here: https://orbxdirect.com/account/migrate/turbulent KIDA will be added to your account for free and you'll be able to download the latest version (which is no longer downloadable here) Thanks, Russ
  2. KIDA & KGPI

    Hi Nyxx! It's always recommended to install the regions, as there may be some abnormalities in the scenery if you don't. Please remember that all of our airports are designed for those regions but this doesn't really mean that it definitely won't work without it. It's a case of try it and see if it works Thanks, Russ
  3. When asked about TD products while streaming online...

    On a side note, please keep in mind that we're in the process of moving out airports over to Orbx. This includes our Xplane airports. While doing so, we are making notes of requests and implementing the changes we're able to do in to the updated Orbx versions. Thanks, Russ
  4. When asked about TD products while streaming online...

    Hi Meron, What email address did you email? We have received no customer emails from 1/31/2019. If you have an issue, please post here or if it's of importance, please email contactus@turbulentfs.co.uk. Emailing staff directly with support issues will likely get no response. We have a small team currently working on airports so each support is sorted by priority. If it's a severe bug, then it will be sorted immediately. But accuracy issues will likely not (most of the time) be prioritised over more severe issues. Especially if they're related to real world airports being changed/updated over time. Thanks, Russ
  5. KIDA licence not valid for orbx direct licence trasnfer?

    Hi Max, As this might be an issue with the Orbx database, it's best you contact them about this one. Tell them that you can provide your license key if needed. Thanks, Russ
  6. 2O3 Parret Field elevation troubles P3D v4

    Hi there, You may need to contact Aerosoft/Justflight about this. They use different installers to us, which we have no control over. I'm sure they'll be able to update their installers with a fix on their side. Thanks, Russ
  7. Glacier Park KGPI runway textures changing

    Hi guys, Have you tried this with the Orbx version? Thanks, Russ
  8. No SODE at MBS airport

    Orbx versions have now been updates with SODE jetways. Thanks, Russ
  9. KGPI and KIDA Dynamic lighting

    Hi there, Fixes for this issue should be in the latest Orbx version. Thanks, Russ
  10. Hi there, It will be needed for 2O3 Angwin. Thanks, Russ
  11. KGPI Terrain Issues

    @Greg Jones Greg will be able to answer this one. Thanks, Russ
  12. KMBS no trees p3d v.4.4

    Hi Toni, As our products have moved over to Orbx, support is now being handled there too. For a quick response, please go to the support forum here: https://orbxsystems.com/forum/forum/255-prepar3d®-v4x-support-forum/ Thanks, Russ
  13. Terra Flora Licence not valid

    Hi Daniel, I've just taken a look at your account and everything seems in order. I'm going to send you a private message confirming your details. You can double check your password by logging out of the website and logging back in by entering your password again. If you have troubles logging in, you'll have to reset your password which can be done here: https://www.turbulentdesigns.co.uk/my-account/lost-password/ Thanks, Russ
  14. Mistakenly ordered TerraFlora twice

    Hi John, Very sorry for missing this thread! It has now been refunded. Thanks, Russ
  15. License key missing

    Hi there, This should now be resolved and you should now have received a valid license key by email. Thanks, Russ
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