Russell Linn

Hey there, Sorry, I didn't get the notification for this thread! I've replied to you at Orbx, here: https://orbxsystems.com/forum/topic/174065-low-fps-kida/ As it's an Orbx product, we'll be handling support there. We'll be cleaning up this forum soon to make this more obvious. Thanks, Russ

This has been refunded. Thanks, Russ

Apologies for the delay. Is this still the case? The link seems to be fine for me. Maybe it was down for a brief period? Thanks, Russ

Hi Luiz, We'll need more information than this, perhaps a screenshot of before and after to see if there are any obvious differences. We're no longer supporting the old versions, so there will be no support here. Please go here for support: https://orbxsystems.com/forum/forum/255-prepar3d®-v4x-support-forum/ Try to provide as much information as possible, including the addons you have installed. There may be many reasons as to why your FPS are being affected. Thanks, Russ

Hi Meron, What was the date you sent the email? I've not received it, which in concerning. I'll give you a private message. Thanks, Russ

Thanks, David!

Hi there, Our P3D/FSX products (excluding Terra Flora) have been migrated over to Orbx. Please log in to your Orbx account and enter your license key in to the migration tool here: https://orbxdirect.com/account/migrate/turbulent KIDA will be added to your account for free and you'll be able to download the latest version (which is no longer downloadable here) Thanks, Russ

Hi Nyxx! It's always recommended to install the regions, as there may be some abnormalities in the scenery if you don't. Please remember that all of our airports are designed for those regions but this doesn't really mean that it definitely won't work without it. It's a case of try it and see if it works Thanks, Russ

On a side note, please keep in mind that we're in the process of moving out airports over to Orbx. This includes our Xplane airports. While doing so, we are making notes of requests and implementing the changes we're able to do in to the updated Orbx versions. Thanks, Russ

Hi Meron, What email address did you email? We have received no customer emails from 1/31/2019. If you have an issue, please post here or if it's of importance, please email contactus@turbulentfs.co.uk. Emailing staff directly with support issues will likely get no response. We have a small team currently working on airports so each support is sorted by priority. If it's a severe bug, then it will be sorted immediately. But accuracy issues will likely not (most of the time) be prioritised over more severe issues. Especially if they're related to real world airports being changed/updated over time. Thanks, Russ

Hi Max, As this might be an issue with the Orbx database, it's best you contact them about this one. Tell them that you can provide your license key if needed. Thanks, Russ

Hi there, You may need to contact Aerosoft/Justflight about this. They use different installers to us, which we have no control over. I'm sure they'll be able to update their installers with a fix on their side. Thanks, Russ

Hi guys, Have you tried this with the Orbx version? Thanks, Russ

Orbx versions have now been updates with SODE jetways. Thanks, Russ

Hi there, Fixes for this issue should be in the latest Orbx version. Thanks, Russ