Russell Linn

Hi there, Our P3D/FSX products (excluding Terra Flora) have been migrated over to Orbx. Please log in to your Orbx account and enter your license key in to the migration tool here: https://orbxdirect.com/account/migrate/turbulent KIDA will be added to your account for free and you'll be able to download the latest version (which is no longer downloadable here) Thanks, Russ

Hi Nyxx! It's always recommended to install the regions, as there may be some abnormalities in the scenery if you don't. Please remember that all of our airports are designed for those regions but this doesn't really mean that it definitely won't work without it. It's a case of try it and see if it works Thanks, Russ

On a side note, please keep in mind that we're in the process of moving out airports over to Orbx. This includes our Xplane airports. While doing so, we are making notes of requests and implementing the changes we're able to do in to the updated Orbx versions. Thanks, Russ

Hi Meron, What email address did you email? We have received no customer emails from 1/31/2019. If you have an issue, please post here or if it's of importance, please email contactus@turbulentfs.co.uk. Emailing staff directly with support issues will likely get no response. We have a small team currently working on airports so each support is sorted by priority. If it's a severe bug, then it will be sorted immediately. But accuracy issues will likely not (most of the time) be prioritised over more severe issues. Especially if they're related to real world airports being changed/updated over time. Thanks, Russ

Hi Max, As this might be an issue with the Orbx database, it's best you contact them about this one. Tell them that you can provide your license key if needed. Thanks, Russ

Hi there, You may need to contact Aerosoft/Justflight about this. They use different installers to us, which we have no control over. I'm sure they'll be able to update their installers with a fix on their side. Thanks, Russ

Hi guys, Have you tried this with the Orbx version? Thanks, Russ

Orbx versions have now been updates with SODE jetways. Thanks, Russ

Hi there, Fixes for this issue should be in the latest Orbx version. Thanks, Russ

Hi there, It will be needed for 2O3 Angwin. Thanks, Russ

@Greg Jones Greg will be able to answer this one. Thanks, Russ

Hi Toni, As our products have moved over to Orbx, support is now being handled there too. For a quick response, please go to the support forum here: https://orbxsystems.com/forum/forum/255-prepar3d®-v4x-support-forum/ Thanks, Russ

Hi Daniel, I've just taken a look at your account and everything seems in order. I'm going to send you a private message confirming your details. You can double check your password by logging out of the website and logging back in by entering your password again. If you have troubles logging in, you'll have to reset your password which can be done here: https://www.turbulentdesigns.co.uk/my-account/lost-password/ Thanks, Russ

Hi John, Very sorry for missing this thread! It has now been refunded. Thanks, Russ

Hi there, This should now be resolved and you should now have received a valid license key by email. Thanks, Russ