Russell Linn

Hi Claude,We're trying our hardest to resolve this problem, as some other customers are getting the same issue. We've confirmed that the accounts are fine and we're able to log in to them from our side. We're only able to reproduce this error by disconnecting from the internet and then attemtping to install a Turbulent product.Thanks,Russ

Hi Keeley, As TerraFlora is just a texture replacement (There are no files installed that affect tree locations) , this problem is more than likely the airport scenery. I would recommend you contact the developer of your airport scenery for further assistance. Thanks, Russ

Hi Gerhard, What error are you receiving? Could you take a screenshot? Thanks, Russ

Hi Tony, We're trying our hardest to resolve this problem, as some other customers are getting the same issue. We've confirmed that the accounts are fine and we're able to log in to them from our side. We're only able to reproduce this error by disconnecting from the internet and then attemtping to install a Turbulent product. Thanks, Russ

Hi Dirk, You are using the wrong account. You're currently posting from dirk.karmelk1 which does not have TerraFlora purchase. Please log in to your dirk.karmelk account and use those details on the installer. I shall send you a private message with the details for that account. Thanks, Russ

Hi guys, Please look at the product description to answer your question: "*UPDATE* TerraFlora will now be sold via Orbx Direct for X-plane only (for the time being). Current Turbulent customers will still be able to access their account and download the P3D/FSX version from their Turbulent website account download area. We’re currently in talks with Orbx regarding the P3D and FSX version of TerraFlora. Thank you for your patience." Thanks, Russ

Hi Bob, The latest TerraFlora installer is back on the download section. Sorry for the delay. Can you try your license again? Thanks, Russ

Nevermind, found it! I can't seem to see anything wrong with your account. Can you double check the license and password? A good way of checking would be to log out of our website and logging back in fresh to make sure your email and password is correct. I'll give you a direct email confirming your details. Thanks, Russ

Hey, Benjamin! So sorry for the late reply. I seem to have missed the email you sent to me. I've corrected the email address. Can you give it a go now? Hopefully it's all working. Thanks, Russ

Hey Brian! I can't seem to find your order under the account you're currently using. Do you have an order number so I can look it up? Cheers, Russ

Hi there, For security reasons, please contact us directly about this issue at: contactus@turbulentfs.co.uk

Hi there, Please contact us directly by email with this issue, for security reasons: contactus@turbulentfs.co.uk

Hi Marcus, Sorry for the delay. Your license has been reissued. Please check your email. Thanks, Russ

Hi Max, Sorry for the delay, we're working on getting someone in support full time so there are no more delays with support requests. I can only apologise for the inconvenience. I have just tested your account with success. I shall contact you by email for security reasons. Thanks, Russ

Hey there, Sorry, I didn't get the notification for this thread! I've replied to you at Orbx, here: https://orbxsystems.com/forum/topic/174065-low-fps-kida/ As it's an Orbx product, we'll be handling support there. We'll be cleaning up this forum soon to make this more obvious. Thanks, Russ