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Russell Linn

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Everything posted by Russell Linn

  1. KIDA

    Hi Luiz, We'll need more information than this, perhaps a screenshot of before and after to see if there are any obvious differences. We're no longer supporting the old versions, so there will be no support here. Please go here for support: https://orbxsystems.com/forum/forum/255-prepar3d®-v4x-support-forum/ Try to provide as much information as possible, including the addons you have installed. There may be many reasons as to why your FPS are being affected. Thanks, Russ
  2. When asked about TD products while streaming online...

    Hi Meron, What was the date you sent the email? I've not received it, which in concerning. I'll give you a private message. Thanks, Russ
  3. KIDA & KGPI

    Thanks, David!

    Hi there, Our P3D/FSX products (excluding Terra Flora) have been migrated over to Orbx. Please log in to your Orbx account and enter your license key in to the migration tool here: https://orbxdirect.com/account/migrate/turbulent KIDA will be added to your account for free and you'll be able to download the latest version (which is no longer downloadable here) Thanks, Russ
  5. KIDA & KGPI

    Hi Nyxx! It's always recommended to install the regions, as there may be some abnormalities in the scenery if you don't. Please remember that all of our airports are designed for those regions but this doesn't really mean that it definitely won't work without it. It's a case of try it and see if it works Thanks, Russ
  6. When asked about TD products while streaming online...

    On a side note, please keep in mind that we're in the process of moving out airports over to Orbx. This includes our Xplane airports. While doing so, we are making notes of requests and implementing the changes we're able to do in to the updated Orbx versions. Thanks, Russ
  7. When asked about TD products while streaming online...

    Hi Meron, What email address did you email? We have received no customer emails from 1/31/2019. If you have an issue, please post here or if it's of importance, please email contactus@turbulentfs.co.uk. Emailing staff directly with support issues will likely get no response. We have a small team currently working on airports so each support is sorted by priority. If it's a severe bug, then it will be sorted immediately. But accuracy issues will likely not (most of the time) be prioritised over more severe issues. Especially if they're related to real world airports being changed/updated over time. Thanks, Russ
  8. KIDA licence not valid for orbx direct licence trasnfer?

    Hi Max, As this might be an issue with the Orbx database, it's best you contact them about this one. Tell them that you can provide your license key if needed. Thanks, Russ
  9. 2O3 Parret Field elevation troubles P3D v4

    Hi there, You may need to contact Aerosoft/Justflight about this. They use different installers to us, which we have no control over. I'm sure they'll be able to update their installers with a fix on their side. Thanks, Russ
  10. Glacier Park KGPI runway textures changing

    Hi guys, Have you tried this with the Orbx version? Thanks, Russ
  11. No SODE at MBS airport

    Orbx versions have now been updates with SODE jetways. Thanks, Russ
  12. KGPI and KIDA Dynamic lighting

    Hi there, Fixes for this issue should be in the latest Orbx version. Thanks, Russ
  13. Hi there, It will be needed for 2O3 Angwin. Thanks, Russ
  14. KGPI Terrain Issues

    @Greg Jones Greg will be able to answer this one. Thanks, Russ
  15. KMBS no trees p3d v.4.4

    Hi Toni, As our products have moved over to Orbx, support is now being handled there too. For a quick response, please go to the support forum here: https://orbxsystems.com/forum/forum/255-prepar3d®-v4x-support-forum/ Thanks, Russ
  16. Terra Flora Licence not valid

    Hi Daniel, I've just taken a look at your account and everything seems in order. I'm going to send you a private message confirming your details. You can double check your password by logging out of the website and logging back in by entering your password again. If you have troubles logging in, you'll have to reset your password which can be done here: https://www.turbulentdesigns.co.uk/my-account/lost-password/ Thanks, Russ
  17. Mistakenly ordered TerraFlora twice

    Hi John, Very sorry for missing this thread! It has now been refunded. Thanks, Russ
  18. License key missing

    Hi there, This should now be resolved and you should now have received a valid license key by email. Thanks, Russ
  19. KMYR - Airport Request!

    Wasn't this done by The Airport Guys? Currently no plans to develop Xplane exclusive airports. Thanks, Russ
  20. Invalid License

    This was resolved via email. Thanks, Russ
  21. P3Dv4.4

    Hi there, As Terraflora replaces default assets, you will probably need to reinstall it after updating to 4.4. Thanks, Russ
  22. Late Replies

    Hi all, As you've probably noticed, there has been a lack of activity from us on this forum. Due to a flurry of work, updates and support requests coming from Facebook, Orbx, direct email and Contact Us email, the forums have been neglected the past few months. Please accept my apologies for this, these issues should now be rectified, so please do not hesitate to use this forum for support. On a side note, if you have a support request, please do not bump or reply to someone elses support request. If their issue was resolved, your issue will likely be missed. Always create a new topic with your request. Thanks, Russ
  23. How can I pay with my credit card?

    Hi Viggo, You can still purchase products using your creditcard with PayPal without having to create a PayPal account. Thanks, Russ
  24. No download link for KIDA

    Hi There,Sorry for the late reply. As announced many months ago, the store has been moved to OrbxDirect.You will be able to add your purchase to your OrbxDirect account for free. Just use the license key that we gave you here: https://orbxdirect.com/account/migrate/turbulentThanks,Russ

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