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meron

When asked about TD products while streaming online...

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...what should I say?

A. Turbulent Designs models their airports great, AND they communicate how to resolve issues customers have with promptness and fairness.

B. Turbulent Designs modeling is great, however there are a few accuracy issues and it can take over a month for them to communicate resolutions to issues customers have.

C. Turbulent Designs modeling is great, however there are a few accuracy issues and they don't communicate with customers on resolutions to issues they may  have.

Well, at the time this post was developed, I'd have to say choice  C. I not only asked in this forum, but I emailed them directly my issue on 1/31/2019 and have received no response. What a bummer.

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Hi Meron,

What email address did you email? We have received no customer emails from 1/31/2019.

If you have an issue, please post here or if it's of importance, please email contactus@turbulentfs.co.uk. Emailing staff directly with support issues will likely get no response.

We have a small team currently working on airports so each support is sorted by priority. If it's a severe bug, then it will be sorted immediately. But accuracy issues will likely not (most of the time) be prioritised over more severe issues. Especially if they're related to real world airports being changed/updated over time.

Thanks,
Russ

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On a side note, please keep in mind that we're in the process of moving out airports over to Orbx. This includes our Xplane airports. While doing so, we are making notes of requests and implementing the changes we're able to do in to the updated Orbx versions.

Thanks,
Russ

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Russ,

Thank you for addressing this. I did use the email address you mentioned above, which I had acquired through the contact us link at the bottom of the website. I will resend the email. I was basically inquiring about the topic I have posted within this forum, which can be read here. I did make a point to give time In waiting for a response on the forum realizing there may be a possible delay for a response to my forum post since it was around the holiday season. 

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Hi Meron,

What was the date you sent the email? I've not received it, which in concerning. I'll give you a private message.

Thanks,
Russ

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Russ, it was on 1/31/19. I replied to your private message with more detail.

Thanks.

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Hi Meron,

As is the case with virtually all commercial developers, our scenery products are presented as a 'moment in time'. They are as accurate as we can practically make them at the time. Subsequent changes may be implemented down the track during a routine update, or they may not. Obviously, if we were to spend all of our time monitoring and implementing changes at the real-world counterparts of our airports, then you would rarely see a new product from us. As Russ has said, if there is anything that is broken or drastically incorrect at the time of publication, then we will work to fix those issues in short order.

We are working on porting our X-Plane products over to the orbxdirect store and, although this is underway, it may be some time before the process is complete. Once it is complete, we will make an announcement and advise how you can transfer your licence and what products are elligible.

This process allows us to review what, if any, changes can practically be made to the core product.

Cheers,

Greg

 

 

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@Greg Jones Thank you. I was, and am concerned, how my purchase of KIDA from the X-Plane.org store might be transferred if there was an update to correct changes like runway 2 / 20 now being 3 / 21, etc.  

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