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Tony

Invalid license

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Attempting to re-install TerraFlora and aam getting an invalid license message.

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TerraFlora
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Invalid Licence
Please contact Turbulent Support for further assistance
[]
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OK   
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Origonal Order # 10037

I'm hopeful for a quick resolution...

Cheers

TonyM

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Hi Tony,

We're trying our hardest to resolve this problem, as some other customers are getting the same issue. We've confirmed that the accounts are fine and we're able to log in to them from our side. We're only able to reproduce this error by disconnecting from the internet and then attemtping to install a Turbulent product.

Thanks,
Russ

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Hi Russ,

I am obviously connected to the internet though.

It the connection for the licensing config doing anything out of the ordinary, like custom ports for example? 

Cheers

TonyM

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Having same issue. Left support email and no reply from Turbulent.  Can't understand what is the issue. If the issue is with the network, then you should make a special download with automated registration w/o internet for the "customer" who are having this issue like me. I understand the license agreement when you agree to it, but this is ridiculous.

Cheers,

Jay

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Did you guys shut down for business? Almost 10 days and zero replies to forum nor emails. Customer service is not what is used to be. :(

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Hi Support,

It's getting close to the 2 months mark and no resolution in sight.

At this point if no responce with a resolution by next weekend I'm going to have to offically request a refund...

As a product that cannot be installed is not fit for use.

Regards

TonyM

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